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SUPERIOR SERVICE
& SUPPORT
At Guest Supply, the extensive selection of our product offerings and impressive global reach, are complemented by the strength of an unparalleled level of service. Our sales and support teams have earned and maintained an outstanding track record for reliability, attentive customer service, and consistently delivering high levels of satisfaction. Customer service can quickly and efficiently help you with these inquiries:
- Reset my Password
- Placing an order
- Order changes
- Returns
- Payments / Credits
- Copies of invoices
- Shipping info
- Delivery service issues
- Obtaining an ETA on order/product
- Proof of deliveries
Frequently Asked Questions
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How do I set up an Auto Delivery?
To set up a product for auto delivery, you must be logged into your account. Then on any Product Page you can click "Auto Delivery" to see the prompt. You can also visit our setup guide for more help.
How do I start a Return Request?
To start a return request, or RMA, you will need to go to your Order History and click on the Order you are trying to start a return for. If there are items that are eligible for return, you will see a button on the Order stating "Return Request (RMA)". Clicking this will direct you to the RMA form, for this specific Order. If you are having any difficulties with submitting your RMA, please contact us HERE.
Where can I find Order tracking information?
For Order Tracking information, you can go to Order History, and select the Order you wish to see tracking information for. If items in the Order have shipped, you will see the tracking information for each package.
If you are not seeing tracking information that you believe should be there, please contact us HERE.
How can I change my Account Password?
There are a few methods of resetting your password:
- If you are already logged in, you can go to the Change Password page.
- If you are unable to log in to your account, please go to Sign In, and click the "Forgot Password" link.
- If these methods are not working for you, please contact us by clicking HERE
Who do I contact if I have issues with my Order?
If you are having any issues with your Order and need to speak to a member of our team, you can contact us HERE.
Can I cancel a Backordered Item?
If you need an update on the estimate time of an item coming back in stock, and your backordered item being fulfilled, you can contact us HERE
If you are sure you no longer need the backordered item, you can go to Backorder Management and click the "Cancel" option on the line item you wish to cancel.
I do not have an online account, can I still place orders with Guest Supply?
You can absolutely still place orders on the site. There is always the option to place an Order as a Guest order using a Credit Card. We do encourage you to sign up as a customer of Guest Supply to get more features and customer-specific pricing.
An item is unavailable in my Default Branch, can I still purchase the item?
Yes,
Ordering an item that is currently unavailable just means the item will be placed on Backorder. You will see this item appear in Backorder Management